Engagedots is a power-packed business solution that provides a single platform for controlling overall activities of business that comprises contacts management, lead generation, sales conversion, project assignment, task handling, project monitoring and support. It is the podium where the employees, customers, and the management meet together building strong customer relationship.
The Engagedots functions as integrated modules that can be optionally included with the software. The right combination of modules can be included depending on the type of industry. The Engagedots is suitable for all types of industry or businesses.
The activities of sales are streamlined with centralized contact database which is closely followed to generate leads, where opportunities identified are converted as sales or purchase
Each employee get a customized social profile page where they can establish contact with other employees, share their thoughts, share photo or videos, and be informed about their task
A good rapport with the customers is built by completely automating the marketing activities such as campaigns, email marketing, lead source analytics, newsletter management, widgets etc
The issues and queries raised by the customers can be handled via ticketing system using the knowledgebase, smart answer recommendation, video tutorials, forums etc to provide support.
The employees are managed in the hierarchical model under teams depending upon their role and responsibilities with best resource utilization, scheduled meetings, events, and reviews
Precise reports can be generated on scheduled time based on task progress or task completion along with chart-wise reports and editable report fieldset avoiding redundancy of data.
Probability of sales conversion can be increased via social media like facebook, twitter, and linkedin to get social updates about customers as well as keep them updated about the products.
A well-defined role-based dashboard with total control over application security and setting preference is supported with authorized internal/external access permission to the application
Multiple projects can be handled simultaneously with every task monitored for its completion via status indicated as progress bar with options for managing documents, notes, and events
Performance of employee is evaluated based on time taken for goal-oriented task completion which is supported by feedback in social media environment and decision-making reports
Multiple tasks can be assigned level-wise with full control over project execution and task completion including options for milestones, meetings, events, and related report generation
Employees can be managed in hierarchical order with role-based login for each person whose list can be sorted or filtered while the administrator retains the ultimate power of control
Private social networking within the enterprise brings about a collaboration within the employees where documents can be shared dynamically and paves easy decision-making.