Engagedots Enterprise Highlighted features

Social Updates

Stay connected with your colleagues and customers using the social networking sites Facebook, Twitter, and LinkedIn. You can update your profile, send a tweet message, or post your blogs and comments. Social updates helps to establish a social connect within the enterprise.

Employee Management

All the details of the employees are maintained in the hierarchical structure. The level-wise details of the employees like the name, roles, responsibilities, etc are made available as a centralized database with proper resource utilization. The employee records are maintained team-wise.

Sales Management

Sales force process is automated by closely following the sales deal and converting them into prospective clients. All the leads, sales, purchase, invoicing, reports, etc are easily handled with option to spot the opportunity. Complete analytical reports are generated.

Tasks Management

Single or multiple tasks are assigned to the employee on hierarchical structure. The checklist of tasks along with priority and due date is recorded with multiple assignees option. Email remainder will be sent to each assignees about task completion,reopening, and meeting.

Employee collaborations

Social networking within the enterprise allows for effective employee collaboration. People can interact within the corporate network and share documents, ideas, profiles, and other useful information for decision making. It makes the information database dynamic.

Performance Management

Level-wise, team-wise, and individual performance is evaluated based on the task completion over the timeline. The individuals are encouraged to set goals and get to know their role in the project increasing the probability of goal-oriented performance evaluation.

Tickets Management

The issues raised by the clients in the form of tickets are resolved using different mediums such as email, live chat, help desk, web form, and phone call. Emails are best preferred to reply to the client's queries and the client's reply to the ticket is also notified through email.

Support

Clients are provided with best support using multiple channels such as email, live chat, help desk, web form, skype, video and phone call. The support team is provided with knowledge-base to handle any issues. Video tutorial is also available as needed.

Reports

All types of enterprise-related reports can be generated for the organization. Reports on sales, task status and completion, employee performance, etc mark the baseline for decision making. There are also scheduled, chart-wise, and export reports with editable report fieldsets.

Settings

The settings option acts as the fulcrum to operate the entire enterprise database and information. You can set the internal/external access control with high application security. Permissions can be set depending on the roles and dashboards can be provided . Email tracking is possible.

Contacts Management

All the business and personnel related contacts are maintained along with the log on who is accessing and following the contacts to convert it into a sales lead. The database can be filtered alphabetically. Contacts can be imported from CSV, Gmail,Yahoo, LinkedIn, etc.

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